By placing your order you are agreeing to the terms and conditions that are set out below. Please read our T&C’s before placing your order. Any personal information provided by you to us is confidential and will not be passed on to any other companies or organisations.
Thaya Equestrian owns this website and all of its contents, including design, logos, photos, text, graphics and you must not publish, copy, distribute or modify any of this website’s content. Use of this website is for personal use only.
Postage and Packaging
Postage will be through Royal Mail to ensure the safety of your item getting to you. Orders worth over £20 will be sent signed for.
We will do our best to despatch your order as soon as possible, but we cannot be held responsible for postal delays. You will be emailed when your item is dispatched and when you should receive it, orders normally takes up to 3 days. The order will be acknowledged by email within 24 hours on a business day, if any orders are placed over weekend they will be acknowledged by email on next business day. Please contact us if your order hasn’t turned up on time.
Refunds and Cancelling Orders
You have the right to cancel your order within 7 days and be fully refunded, in accordance with Distance Selling Regulations. However if the item gets to you before you have had chance to cancel your order it will be treated like a return. We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days from the day the parcel is signed for and offer an exchange on all items returned within 28 days. Items returned after 28 days will be refused and returned to you. Customers must ensure that all items returned are in the condition in which they were received, are unworn and returned within their original packaging with all labels and tags intact. You are responsible for the cost of returning an item for refund or exchange unless your item is faulty.
All returns must be sent to: Thaya Equestrian, Copyholt, Buckbury, Tewkesbury, GL20 6AR.
When you place an order you will receive an acknowledgement email confirming the receipt of your order. This is only an acknowledgment and is not an acceptance of your order. The contract between us is not formed until we send you confirmation that the goods are available and have been despatched to you.
We try to ensure that all details and prices are correct, however errors may occur. If we discover an error in the price of an item then we will inform you as soon as possible and you can either reconfirm the order at the correct price or cancel your order. If you do not respond then your order will be cancelled and refunded in full.
Each order is subject to availability and runs on a first come, first serve basis. If you purchase an item and it happens to be out of stock for any reason (which is rare) then you will be fully refunded.
Terms Of Sale
When you place an order it is subject to the following terms and conditions.
Payment must be received in full before your order is despatched.